Understand
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About business process outsourcingWhat is business process outsourcing? - BPO stands for Business Process Outsourcing. Outsourcing is a system whereby an organisation can sub-contract certain areas of work or processes to a specialist third party organisation... [Read More] The future of business process outsourcing - The future is set for continued positive growth within the field of business process outsourcing (BPO). This is driven generally (but there are other reasons) by cost reduction... [Read More] Why business process outsourcing? - The main centres for business process outsourcing are India and the Far East, as well as Eastern Europe... [Read More] Types of business process outsourcing - Most companies need HR or personnel services to recruit new staff, implement new procedures and processes, draft employment contracts etc. Because HR legislation is updated regularly... [Read More] Service Level Agreement - It is important to agree upon a Service Level Agreement (or SLA) in order to ensure that any commitments made by the service provider are met. The SLA provides a framework that both customer and services provider agree to... [Read More] What type of companies would benefit from business process outsourcing? - Most companies can benefit from some form of outsourcing but many are not inclined to do so because they feel uncomfortable with contracting key functions to a third party... [Read More] What can I expect to gain by implementing business process outsourcing? - You can gain many business benefits through using business process outsourcing but, as with most processes, you need to use a set of objectives and criteria that must be met by your BPO provider so that you can measure improvements objectively... [Read More] Legal issues - You have to keep a number of key business issues in mind when outsourcing, especially when it comes to personnel and their contracts of employment and their legal rights... [Read More] Benefits of business process outsourcing - Organisations can gain a number of benefits by outsourcing or using a business process outsourcing company... [Read More] Potential pitfalls - Although the benefits can be extensive, there are many risks associated with business process outsourcing... [Read More] Download and Go! - If you don't have time to read the whole Understand section online you can download the content in our ebook as a pdf and read on the go. Planning business process outsourcingSix steps to successfully enter into a business process outsourcing agreement - A ‘How to’ guide on how to best arrange BPP agreements... [Read More] Points to remember when considering and planning business process outsourcing strategy - You must be absolutely clear as to why you are considering an business process outsourcing... [Read More] BPO case studiesMerchandise allocation in the back office - Zensar improves back office processes for one of the UK's largest merchansiders... [Read More - pdf] Telemarketing for leading Canadian service provider - While cost was the major driver for the offshore pilot, significant process improvements have led to a subsequent ramp up in the headcount... [Read More - pdf] Questions and answersWhat is BPO? - BPO means Business Process Outsourcing... [Read More] How might it apply to my business? - Business process outsourcing can be applied to most sizes of companies.. [Read More] Why might business process outsourcing benefit my organisation? - There are many benefits and reasons but the key ones are that for example.. [Read More] What legal issues do I need to consider? - There are a number of key business issues that need be remembered when outsourcing.. [Read More] < Read more questions and answers about business process outsourcing. In summary about BPOBusiness process outsourcing can be a very effective way of reducing costs and increasing efficiencies. It brings into play the skills and resources that a BPO company has but which can never be achieved ‘in-house’. However, outsourcing has to be extremely well planned as the BPO provider must have a deep understanding of the processes and procedures that the customer’s company has. It is also very important to pay close attention to the legal and personnel issues and appreciate that responsibility ultimately rests with the customer. One thing that you cannot do with a BPO is abdicate responsibility and outsource ‘problems’. The management team must retain control and BPO should not be used as an excuse for failure to meet business objectives. This is why the relationship must be close from a communication perspective and any potential problems must be highlighted well before they adversely affect the company. The key issue to remember is that you cannot outsource responsibility. Any questions?Other subjects you might find interesting... |
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Find a BPO supplierMore about ZensarZensar Technologies is a globally focused software and services Company spread across eighteen countries across the world. Zensar provides end-to-end services from IT development to Business Process Outsourcing, from consulting to implementation. With more than 5000 associates and sales and operations presence across US, UK, Germany, Sweden, Finland, Middle East, South Africa, Hong Kong, Singapore, Australia, Japan, Poland and China, the Company delivers comprehensive services... [Read More]
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